We leverage a network of trusted carriers, including UPS, FedEx, DHL, and others, to ensure your delivery arrives efficiently and on time. We select the best option based on your specific needs.

n-stock Orders: Domestic (excluding Alaska and Hawaii) are shipped within 7-14 business days. Pre-orders and Back-orders: Please refer to the corresponding product page for the delivery time of pre-sale products and back-ordered products.

ZeaCotio provides Free Shipping on orders over $60 within the contiguous U.S. Currently, we only ship to the US. Please note: Customers in remote addresses can only choose Standard Shipping. Allow an extra two to five days for delivery. Some items can't be shipped to remote locations. The product details page provides information about delivery restrictions.

For any questions regarding shipping restrictions or alternative options, please don'thesitate to contact our Customer Support Team. They are available by email AfterSales@zeacotiopet.com and will respond within 2 business days.

All orders are processed within 48 hours. Orders from the United States will usuallyship the next business day.

If we are experiencing a high volume of orders, shipments may be delayed,especially during the holidays. Please allow additional days in transit for delivery.Please note the shipment time stated on the product page.

To ensure timely delivery options, we currently ship to physical addresses only. PO Boxes and APO/FPO addresses are not supported at this time; due to internal procedures and regulations, we are currently unable to ship directly to military addresses.

Each of our electronic products comes with a 1-year, standard manufacturerwarranty, to provide you peace of mind throughout your pet-parenting journey.

ZeaCotio will cover the shipping costs associated. Additionally, we'll gladly cover the shipping costs associated with sending your replacement parts if it falls within the 1-year warranty period.

To initiate a warranty claim, simply reach out to our customer support team AfterSales@zeacotiopet.com Our representatives will guide you through the process andprovide you with the necessary instructions.

For any questions regarding shipping restrictions or alternative options, please don'thesitate to contact our Customer Support Team. They are available by email AfterSales@zeacotiopet.com and will respond within 2 business days.

If a pet product is found to have a manufacturer's defect under normal use within 1month of receiving the item, we will provide a replacement product or partial/fullrefund, depending on the circumstances. This warranty does not cover damagecaused by misuse, accidents, or tampering. It also does not apply to consumableitems like food or litter.

If your issue cannot be easily resolved with replacement parts, we are committed toproviding a seamless solution. In such cases, we will replace your litter box with abrand new one. To make the return process easy, we'll send you a prepaid returnlabel to cover the cost of shipping back your old litter box. Please note that if thecomponents of the product have been disassembled or tampered with, weregretfully cannot offer a replacement.

Please be aware that this warranty is exclusively for the original purchaser and isnon-transferable. It applies to ZeaCotio products purchased from our officialwebsite.

At FurryTail, we stand behind the quality of our non-electronic pet products.However, due to health and hygiene reasons, all pet products are non-returnableonce used.

Inspection and Claims: Please thoroughly inspect all pet products upon receipt. Ifyou discover any issues, contact our customer service team at AfterSales@zeacotiopet.com within 1 month to initiate a warranty claim. We are committed to providing high-quality pet products and stand behind their workmanship. Please let us know if youhave any questions or concerns.

We currently offer a30-Day No-Reason Return policy. If you're not100% satisfied,ZeaCotio products purchased directly through furrytail.com may be returned within thirty (30) days of receipt for a refund.

If you've purchased your ZeaCotio product through a third-party retailer, you mustcoordinate the return directly with that retailer. Please note that the return policymay vary according to local laws and regulations.

To return an electronic product purchased from zeacotiopet.com under the 30-DayHassle-Free Return policy, follow these steps:
. Request a return label by contacting ZeaCotio Customer Support .
. Package your item in the original packaging. Units in unclean conditions mayincur a $30 cleaning fee deducted from your refund.
.You are responsible for return shipping costs, totaling $39.99.
. Once received, we process and issue a refund within 7-10 business days.

The return instructions for non-electronic ZeaCotio products are as follows:
. First, please contact our customer service team before initiating a return.
. Customers are responsible for return shipping costs for non-quality related returns.
. We will deduct the cost of the return shipping label when processing your refund.

For returns not related to manufacturing defects or quality standards, the following return shipping fees will be deducted from the refund amount:Automatic Litter Box Pro will incur a return shipping fee of $39.99.Cat Trees/Clawers will incur a return shipping fee of $19.99.All other products will incur a return shipping fee of $19.99.If you've purchased your FurryTail product through a third-party retailer, you must coordinate the return directly with that retailer. Please note that the return policy may vary according to local laws and regulations.

The returned item(s) must be in like-new condition and in their original packaging.
The time frame for return must not exceed 30 days from the delivery date.

The return conditions for a non-electronic ZeaCotio product are as follows:
. Unopened items can be returned or exchanged within 7days of delivery.. Opened products can only be accepted if there is a quality issue.. All returned items must be in the original, unused condition, without any petcontact.
Packaging must remain intact.